Chiricana Posted August 17, 2017 Share Posted August 17, 2017 Is anyone else having problems accessing USTVnow? We have been on a free account for a few years but now it has not been working for a few weeks. The Guide comes up but when a channel is selected there is only a black screen. Quote Link to comment Share on other sites More sharing options...
JudyS Posted August 17, 2017 Share Posted August 17, 2017 I watched it last night. Are you using it on your computer or on Kodi? Sometimes it develops problems on Kodi. Quote Link to comment Share on other sites More sharing options...
Chiricana Posted August 17, 2017 Author Share Posted August 17, 2017 On a laptop, not Kodi. The same laptop we always got it on before. Quote Link to comment Share on other sites More sharing options...
JudyS Posted August 17, 2017 Share Posted August 17, 2017 Email their support service. They are pretty good about responding. Quote Link to comment Share on other sites More sharing options...
Chiricana Posted August 17, 2017 Author Share Posted August 17, 2017 Thanks, Judy. Quote Link to comment Share on other sites More sharing options...
Jay Kay Posted August 19, 2017 Share Posted August 19, 2017 Are you still having problem? I have been having problem for a week. I cant watch any of my recordings. And yesterday i couldnt watch live either. Im on a free account and watch on my laptop. Ive had an accohnt for 7 years and this never happened before. Ive been working with their customer service for 5 days now and still having problems. I would love to know if im not the only one. Quote Link to comment Share on other sites More sharing options...
Chiricana Posted August 19, 2017 Author Share Posted August 19, 2017 Good to know I am not the only one. Customer Service has been responsive but after jumping through all the hoops they suggested with no improvement, a couple of days ago they said they would move my account to a delivery area closer to my ISP. There is still no change. It's weird; the only (free) channel that does not produce a black screen is Fox. Quote Link to comment Share on other sites More sharing options...
Jay Kay Posted August 19, 2017 Share Posted August 19, 2017 Wow Chiricana! They did exactly the same thing with me! I too was only getting Fox. I am getting the free channels now but still emailing them twice a day about not being able to watch my dvr recordings. Lets keep in touch here. Quote Link to comment Share on other sites More sharing options...
Chiricana Posted August 19, 2017 Author Share Posted August 19, 2017 How did you get the free channels back? Quote Link to comment Share on other sites More sharing options...
Jay Kay Posted August 19, 2017 Share Posted August 19, 2017 Im not sure what they did. Im not sure they know. I was down to one channel again one day this week and then they all were back. Ive been dealing with this since the 14th. Today is the first day thay havent responded within the hour. I am gonna keep sending emails twice a day until they fix it. Hope you do the same! Quote Link to comment Share on other sites More sharing options...
Chiricana Posted August 21, 2017 Author Share Posted August 21, 2017 Well, now they say mine is the only incident with this issue, so I told them I had been in contact with someone else who had the same experience, and they asked "Can you confirm your friend's name or email address so we can correlate the issue". Do you want to email privately, or I can tell them it was on a public community forum. Quote Link to comment Share on other sites More sharing options...
Jay Kay Posted August 21, 2017 Share Posted August 21, 2017 You can tell them JK at cherubbonzai@mail.com Im thinking of posting on Facebook which i dont normally do but maybe they would pay more attention that way....no TV for a week is ticking me off! I cant watch when stuff airs live! Quote Link to comment Share on other sites More sharing options...
Chiricana Posted August 26, 2017 Author Share Posted August 26, 2017 USTVnow has changed account servers for delivery closer to here and say that in my account they are getting all the channels, but I am still not getting anything except Fox. One suggestion was that my internet provider may be blocking them. Is anyone else using Internet Activo having this problem, or anyone with a different internet provider? (Judy, Jay Kay, it would be interesting to know what IP you have) Or, is anyone with Internet Activo NOT having this problem? Thanks, guys. Quote Link to comment Share on other sites More sharing options...
Jay Kay Posted August 26, 2017 Share Posted August 26, 2017 You can tell them JK at cherubbonzai@mail.com Im thinking of posting on Facebook which i dont normally do but maybe they would pay more attention that way....no TV for a week is ticking me off! I cant watch when stuff airs live! Quote Link to comment Share on other sites More sharing options...
Jay Kay Posted August 26, 2017 Share Posted August 26, 2017 Yes i am on internet activo. Quote Link to comment Share on other sites More sharing options...
JudyS Posted August 26, 2017 Share Posted August 26, 2017 It's working for me on Kodi. Quote Link to comment Share on other sites More sharing options...
Chiricana Posted August 26, 2017 Author Share Posted August 26, 2017 Interesting. Thanks, both of you. Jay Kay, did you ever get yours working consistently? If not, we probably need to ask Internet Activo about it. Judy, we have just gotten Kodi so will try it there. Quote Link to comment Share on other sites More sharing options...
Jay Kay Posted August 26, 2017 Share Posted August 26, 2017 I have a family emergency yo deal with so cant help with this anymore. Keep on top of them. Good luck Quote Link to comment Share on other sites More sharing options...
Chiricana Posted August 26, 2017 Author Share Posted August 26, 2017 Sorry to hear that, Jay Kay. Don't worry, we will (continue to) deal with this. Good luck with your family. Quote Link to comment Share on other sites More sharing options...
DRC Posted February 25, 2020 Share Posted February 25, 2020 Anyone having trouble getting internet with Internet Activo. Not working in 3 days and no phone pick up . Quote Link to comment Share on other sites More sharing options...
Hil Posted February 26, 2020 Share Posted February 26, 2020 It has been blocked from viewing in Panama. Use a VPN. It works great with ProtonVPN. Proton is free. 1 Quote Link to comment Share on other sites More sharing options...
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