Jim Bondoux Posted September 20, 2018 Share Posted September 20, 2018 My phone lights up with an SMS message from Banistmo, about twice a week since the end of August, telling me that my debit card will expire soon and to visit a branch to request a new one. The card says it is "good thru 12/18", so the it seems that the bank is planning ahead to avoid delays in replacing the card. Nice. Hoping to put an end to the tiresome SMS nagging, I stopped in this morning at the Plaza Terronal branch, and was happy to find only a short line at the triage/receptionist desk. But then he declined my request, saying that my card is good through December, and that he could only accept my request after December 1. I nominate Banistmo for this month's customer (dis)service award.... 2 Quote Link to comment Share on other sites More sharing options...
Bonnie Posted September 20, 2018 Share Posted September 20, 2018 Banistmo will have a lot of competition in that contest. 1 Quote Link to comment Share on other sites More sharing options...
Marcelyn Posted September 20, 2018 Share Posted September 20, 2018 5 hours ago, Jim Bondoux said: My phone lights up with an SMS message from Banistmo, about twice a week since the end of August, telling me that my debit card will expire soon and to visit a branch to request a new one. The card says it is "good thru 12/18", so the it seems that the bank is planning ahead to avoid delays in replacing the card. Nice. Hoping to put an end to the tiresome SMS nagging, I stopped in this morning at the Plaza Terronal branch, and was happy to find only a short line at the triage/receptionist desk. But then he declined my request, saying that my card is good through December, and that he could only accept my request after December 1. I nominate Banistmo for this month's customer (dis)service award.... Jim, this brings up that old question: Who in the heck is in charge, anyway? Yikes! Quote Link to comment Share on other sites More sharing options...
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