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Recently, Scotiabank in David closed and left no forwarding address. As I do most of my business etc in David these days (Sorry, Boquete..) I found myself in need of a full service bank in the City. Talked to my insurance agent (Gloria D) and she recommended Banco General. Good for me, as there is a branch in Terronal Mall and many others around town. So, off Jocie and I go to the bank, hoping for a quick transaction. Not so fast boyo! Firts visit the customer service rep. Explained what we needed (all in Spanish, no English there) and sent us off to get the required documents. First, a letter of referral from Scotiabank and proof of where our funds were coming from. Easy peasy....got that stuff and returned to the bank. The new customer service rep. Looked at the paperwork and said it wasn’t enough. We needed proof of where we lived and a personal reference (used Gloria D). Off we went again and returned the next day with the new info. We spoke to the first service rep who took all the info and then told us we needed to provide proof that our funds were being taxed in Canada. Left again. Out in the parking lot Jocie remembered she had emails on her phone from our Cdn accountant, along with our SIN numbers. Back into the bank, met with the rep again and showed her the info. She recorded the SIN numbers the reached into her desk and brought out the magic stamp. Stamped all our info and gave us Clave cards, telling us the account would be active next Wednesday. All in all, a not terribly difficult process “IF” we had been given all the requirements on the first visit. An adventure and a learning experience! To sum up, you need: Passeport/cedula proof of where your money is coming from. proof of residence (water bill etc) reference letter from your bank proof you pay taxes in your home country personal reference Other banks may be easier, our insurance agent recommended Banco General so we went with them.